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Realdolmen, manufacturer of Traviata CRM, is one of the largest experts in independent information and communication technologies in Belgium. With around 1,250 highly trained employees, who provide services to more than 1,000 clients.


In the last decade, customer behavior and expectations have changed drastically. Insurance clients are increasingly difficult to attract and retain. Insurers have to adapt their service offerings and strategy to approach these new types of customers more quickly in a sector where competition has become more acute than ever.

Traviata CRM for Insurance Carriers is the ideal solution to put the customer at the center of your business. As an extension of Microsoft's standard CRM application, designed specifically for the insurance industry, the software supports the broker / insurance company channel to the end customer, as well as the broker-insurer combination. Originally developed as a solution to monitor suppliers in insurance companies, it is now a complete tool that, in addition to sales monitoring, also has a marketing aspect to prepare campaigns and business plans for intermediaries, and updates all customer data. centrally to build a 360 degree view of each client.


Traviata helps insurers achieve CRM success by bringing together the ideal combination of the market leading CRM platform, an industry-focused software solution and Rhino Systems' consulting expertise in the insurance industry.

  • Broker's single view
  • Distribution channel
  • Quality management
  • Commission Management
  • Client's single view
  • Political life
  • Claims management
  • Sales route support


If you are interested in making an alliance with us