{"id":3309,"date":"2018-11-24T00:48:11","date_gmt":"2018-11-24T00:48:11","guid":{"rendered":"https:\/\/rhino.systems\/?p=3309"},"modified":"2019-02-21T17:53:02","modified_gmt":"2019-02-21T17:53:02","slug":"cooperativa-de-ahorro-y-prestamo-con-mas-anos-en-mexico","status":"publish","type":"post","link":"https:\/\/rhino.systems\/en\/cooperativa-de-ahorro-y-prestamo-con-mas-anos-en-mexico\/","title":{"rendered":"Mexican banking institution increases customer satisfaction and improves response time."},"content":{"rendered":"<p>[et_pb_section bb_built=&#8221;1&#8243;][et_pb_row][et_pb_column type=&#8221;1_3&#8243;][et_pb_image _builder_version=&#8221;3.5.1&#8243; src=&#8221;https:\/\/rhino.systems\/wp-content\/uploads\/2018\/11\/icono_ind_ahorro.png&#8221; \/][\/et_pb_column][et_pb_column type=&#8221;2_3&#8243;][et_pb_text _builder_version=&#8221;3.5.1&#8243; custom_margin=&#8221;10px|||&#8221;]<\/p>\n<p>Our customer \u2013a cooperative with extensive experience in the country, offering savings, credit and investment products\u2013, wanted to solve the lack of follow-through in its collection department, prospect loss, hold-ups in analysis and loan grants, as well as a high volume of overdue portfolio.<\/p>\n<p>With <strong>Dynamics 365 and the solutions Rhino offered<\/strong>, the institution optimized the processes focused on customer service, it automated its branch network, implemented new mobile Credit and collection agents, simplified loan grants with process flow and incorporated high quality systems to avoid the duplication of information alongside follow-up mechanisms for service to its partners.<\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;3.5.1&#8243;]<\/p>\n<p>From the moment they adopted the CRM, they had these accomplishments:<\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li>Improvements in customer service response time<\/li>\n<li>Quickening of canvassing times<\/li>\n<li>Increase in customer satisfaction<\/li>\n<li>Decrease in loan-granting times<\/li>\n<li>Reduction in overdue portfolio through the mobile app<\/li>\n<\/ul>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;3.5.1&#8243; background_color=&#8221;#f4f4f4&#8243; custom_padding=&#8221;18px|18px|18px|18px&#8221; custom_margin=&#8221;60px|||&#8221;]<\/p>\n<p><em>Solution: <\/em>Rhino Financial Services Framework<strong><br \/>\n<\/strong><em>Industry: <\/em>Banking and Finance<strong><br \/>\n<\/strong><em>Country: <\/em>Mexico<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>","protected":false},"excerpt":{"rendered":"<p><div class=\"et_pb_row et_pb_row_0 et_pb_row_empty\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div> Nuestro cliente \u2013una cooperativa con amplia trayectoria en el pa\u00eds, dedicada a ofrecer productos de ahorro, cr\u00e9dito e inversi\u00f3n\u2013, buscaba resolver la falta de seguimiento en la cobranza por parte de sus ejecutivos, p\u00e9rdidas en prospectos, retrasos en el an\u00e1lisis y otorgamiento de cr\u00e9ditos, as\u00ed como un alto volumen de cartera vencida. Con Dynamics [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"categories":[25],"tags":[],"class_list":["post-3309","post","type-post","status-publish","format-standard","hentry","category-casos-de-exito"],"_links":{"self":[{"href":"https:\/\/rhino.systems\/en\/wp-json\/wp\/v2\/posts\/3309"}],"collection":[{"href":"https:\/\/rhino.systems\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/rhino.systems\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/rhino.systems\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/rhino.systems\/en\/wp-json\/wp\/v2\/comments?post=3309"}],"version-history":[{"count":0,"href":"https:\/\/rhino.systems\/en\/wp-json\/wp\/v2\/posts\/3309\/revisions"}],"wp:attachment":[{"href":"https:\/\/rhino.systems\/en\/wp-json\/wp\/v2\/media?parent=3309"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/rhino.systems\/en\/wp-json\/wp\/v2\/categories?post=3309"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/rhino.systems\/en\/wp-json\/wp\/v2\/tags?post=3309"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}