{"id":3232,"date":"2018-11-01T18:47:04","date_gmt":"2018-11-01T18:47:04","guid":{"rendered":"https:\/\/rhino.systems\/?p=3232"},"modified":"2019-05-08T18:53:52","modified_gmt":"2019-05-08T18:53:52","slug":"empresa-financiera-de-prestamos-prendarios","status":"publish","type":"post","link":"https:\/\/rhino.systems\/en\/empresa-financiera-de-prestamos-prendarios\/","title":{"rendered":"Financial institution specialized in personal loans optimized customer service and the development of their services with differentiated experiences for their clients."},"content":{"rendered":"

[et_pb_section bb_built=”1″][et_pb_row][et_pb_column type=”1_3″][et_pb_image _builder_version=”3.5.1″ src=”https:\/\/rhino.systems\/wp-content\/uploads\/2018\/11\/icono_ind_prestamos.png” \/][\/et_pb_column][et_pb_column type=”2_3″][et_pb_text _builder_version=”3.5.1″]<\/p>\n

To increase their level of service and comply with the demands of the loan sector, this Mexican institution took on the challenge of improving their services and understanding their customers' needs.<\/p>\n

Dynamics 365<\/strong> and Rhino Financial Services Framework <\/strong>were the solution: through the interaction with various systems (including core and developed in-house), alongside modifications in information flows, the goal was attained by centering its operation and services in the customer, achieving a better interaction.<\/p>\n

We also put in place a scoring system for every user to keep the quality of the data, which has helped our client with regulatory compliance, resulting in a more efficient operation.<\/p>\n

 <\/p>\n

Now the institution stands out in the market by offering differentiated loans thanks to the timely analysis of each customer's needs.<\/em><\/p>\n

\u00a0<\/em><\/p>\n

[\/et_pb_text][et_pb_text _builder_version=”3.5.1″ background_color=”#f4f4f4″ custom_padding=”18px|18px|18px|18px” custom_margin=”60px|||”]<\/p>\n

Solution: <\/em>Rhino Financial Services Framework
\nIndustry: <\/em>Financial and Loans
\n<\/strong>Country: <\/em>Mexico<\/p>\n

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\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div> Para incrementar su nivel de servicio y cumplir con las exigencias del sector prendario, esta instituci\u00f3n financiera mexicana asumi\u00f3 el reto de mejorar sus servicios y comprender las necesidades de sus clientes. Dynamics 365 y Rhino Financial Services Framework fueron la soluci\u00f3n: a trav\u00e9s de la interacci\u00f3n con varios sistemas (incluyendo core y desarrollado […]<\/p>","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"

Instituci\u00f3n financiera mexicana dedicada al financiamiento social a trav\u00e9s de pr\u00e9stamos prendarios con m\u00e1s de 200 a\u00f1os de fundada y considerada la m\u00e1s antigua del continente americano.<\/p>

Para mantener su nivel de servicio dentro de una industria cada vez m\u00e1s competitiva, la instituci\u00f3n asumi\u00f3 el reto de modificar la aproximaci\u00f3n que ten\u00eda de su negocio al dejar a un lado el enfoque centrado en los prestamos y para centrarse en las necesidades del cliente.<\/p>

El volumen de m\u00e1s de 300,00 operaciones diarias, la interacci\u00f3n con varios sistemas incluyendo el sistema core desarrollado inhouse, modificaciones en los flujos al centrar la actividad del sistema ahora en el cliente, fueron algunos de elementos claves a considerar en la implementaci\u00f3n de la soluci\u00f3n de Dyniamics 365 y Rhino Financial Framework Services.<\/p>

Con nuestra soluci\u00f3n, la instituci\u00f3n cumpli\u00f3 con su objetivo de centrar su operaci\u00f3n y servicios en el cliente logrando una mayor interacci\u00f3n con \u00e9l, se logr\u00f3 reducir el n\u00famero de incidencias desde el registro de nuevos clientes, se mantiene un scoring de cada cliente, se tiene una operaci\u00f3n m\u00e1s eficiente, se mejor\u00f3 la calidad de los datos y se ayud\u00f3 al cumplimiento regulatorio entre otras cosas. Uno de los logros m\u00e1s valiosos es que gracias al an\u00e1lisis del comportamiento de los clientes, se est\u00e1n ofreciendo prestamos diferenciados, y otros productos, de acuerdo con las necesidades de cada cliente.<\/p>","_et_gb_content_width":"","footnotes":""},"categories":[25],"tags":[],"class_list":["post-3232","post","type-post","status-publish","format-standard","hentry","category-casos-de-exito"],"_links":{"self":[{"href":"https:\/\/rhino.systems\/en\/wp-json\/wp\/v2\/posts\/3232"}],"collection":[{"href":"https:\/\/rhino.systems\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/rhino.systems\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/rhino.systems\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/rhino.systems\/en\/wp-json\/wp\/v2\/comments?post=3232"}],"version-history":[{"count":0,"href":"https:\/\/rhino.systems\/en\/wp-json\/wp\/v2\/posts\/3232\/revisions"}],"wp:attachment":[{"href":"https:\/\/rhino.systems\/en\/wp-json\/wp\/v2\/media?parent=3232"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/rhino.systems\/en\/wp-json\/wp\/v2\/categories?post=3232"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/rhino.systems\/en\/wp-json\/wp\/v2\/tags?post=3232"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}